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Roles and Responsibilities#

Additional roles in the company and the responsibilities that come with them.

These are not the job roles that each person has, but the roles that one takes on in other spheres

Management#

See: amazee.io Leadership team

Leads#

The Leads are part of the backbone of this organisation, and we expect drive, pro-activity and curiosity, to challenge the status quo and make their voice heard - it is a role that offers the opportunity to help shape the business.

Workstream Lead#

A Workstream Lead is the person who heads up an area of the business. While this generally implies that they will be leading team members as well, not all Direct Leads necessarily lead a Workstream, so we separate the two.

This focuses on the business side of the Lead role.

Responsibilities include:

  • Pro-actively look out for ways to improve the output and function of the workstream
    • Ways that the workstream can bring more value to the business
    • Continuously challenge the status quo and suggest ideas how to improve the business
  • Ensure the productivity and success of the workstream
    • Clear blockers, ensuring the team can function
    • Make sure internal workstream processes are documented, and both team and individual responsibilities are made clear
  • Meet with the whole workstream regularly. We recommend at least every 2 weeks.
    • Ensure that all workstream members know what their current tasks are
  • OKR’s
    • Prepare the quarterly OKR’s for the workstream
    • Provide regular updates on the OKR’s through the quarter via Lattice
    • preferably once a week, two weeks at the least.
  • Cross-collaboration between other workstreams
    • Work with other Leads to discuss, align and agree on dependencies
    • Ensure all cross-workstream processes are clearly documented and communicated
    • If a workstream suggests a change, all depending workstreams need to be consulted and consent needs to be achieved.
    • Unresolved situations need to be addressed to the management team
  • Attend the Leads meeting and bring topics and initiatives to the table that relate to other workstreams
  • Provide feedback to the company through the bi-weekly staff meetings
    • and make sure someone is there to present on your behalf

The Workstreams are:

  • BizOps
  • Client Services
  • Client Support
  • IT & Security
  • Lagoon
  • Marketing
  • Platform
  • Sales
  • TAM

Initiative Circle Driver#

If you are the driver (or co-pilot) of an initiative circle, there are a few tasks we ask of you:

  • Call regular meetings to drive the IC

    • Chair the meetings and make the most of the time that people have given to your initiative

    • Take minutes of the meetings so later joining team members can see what happened in the past

    • This does not need to be publicly available, but clear for all IC members

  • Focus on how your topic can bring value to the business as a whole

  • Give feedback at the staff meetings - ask someone else to present if you can’t be there
  • Bring your IC questions and suggestions to the Leads and/or Management - once they are planned, formed and possibly actionable - to be integrated via a consent-based decision
  • If the IC loses steam/participation/interest, then give a go at reviving it, or close it down
    • Either there is a topic or there is none.

For more detail on Initiative Circles, see Initiative Circles in the Handbook

Onboarding Buddy#

The onboarding buddy is the person a new starter can go to for more the cultural onboarding. Technical/role-based topics are covered by their Lead and relevant colleagues.

If you think about an onboarding buddy in a traditional office-based environment, this would be the person that shows a new starter where the coffee machine is, where the bathrooms are, and where people sit for lunch. And also the inner workings of all these areas - e.g. where to find spare toilet paper, the quirks of the coffee machine, how to order more milk, and what you can take from the fridge.

In a remote environment, we have different considerations. E.g. why we say hi/bye on the team channel, how to deal with timezone crossovers, what social channels to join, explain the difference between All Hearts vs Staff Meetings vs Group Updates.

One thing that is the same across both, is introducing the new starter to other team members - making sure that they are welcomed in watercooler conversations, explaining who’s who in the company - giving inside information. Basically being the person that a new starter can come to in their first weeks, to ask the possibly more strange and obscure questions and not be looked at funny.

Onboarding Buddy Responsibilities:

  • Welcome call with new hires, and maintaining presence and availability as a point of contact throughout the onboarding
  • Support and welcome new hire through integration into our culture; meeting expectations, introduction to social channels, support with processes and tools
  • Onboarding buddies are NOT expected to book in daily syncs or have lengthy onboarding meetings with new hires, rather they are there to be approached, rather than continuous hand holding
  • Bring topics to the attention of the lead or HR should such needs arise

HR will find the best placed person to take on this role for each new starter. Often this will be a Feel Good Manager, unless another volunteer is available - dependant on timezones, current workload, etc.
The Onboarding Buddy role is only needed for the first 3 months.

Overview of Workstreams#

BizOps#

The purpose of the business operations team is to keep the operational engine running. We take on the internal tasks that can allow production and billable teams to focus on their work. This does mean that at times we do ad-hoc behind-the-scenes activities that are not necessarily in our remit. We take these on gladly, within reason, to do what we can to support the other teams.

Being part of the business operations team also means that we are privy to certain sensitive information regarding both employees and business. We have access to tools, resources and data that the business relies on for financial, operational and legal compliance. This comes with great trust and responsibility, in that we ensure the integrity of the data and privacy of the information.

Marketing#

The purpose of the Marketing team is to develop and own the amazee.io brand, to make sure we maintain clear, frequent, and onbrand messaging, and to ensure that amazee.io has the relevant exposure and awareness it requires to grow and be heard as a leading service provider. We are essential to our sales and hiring brand awareness, and in making sure the world understands what we do, how we do it, and who we are.

Client Support#

The purpose of the Client Support team is to be the first line of interaction with clients on a day to day basis. We assist clients with their queries, and provide the level of support required to fulfill our mission to be a leading service provider. We are one of the client’s most frequent points of contact, and therefore we have a huge part to play in the continued positive image and service reputation of amazee.io in the market.

Lagoon#

The purpose of the Lagoon team is to develop, evolve, and improve our customer facing tools, and naturally our key delivery tool, Lagoon. We are central in ensuring that our services remain relevant and useful to our clients, and in maintaining our ability to be a global deployment partner. We also work collaboratively with other internal teams, supporting the development of internal tools, with the understanding that this ultimately all adds to a better client and platform experience.

Client Services#

The purpose of the Client Services team is to ensure that the client is delivered what has been promised to them, and to maintain a close relationship with each client, continually developing our relationships and opportunities with them. We do everything we can to maintain a healthy and productive relationship with our clients. We are the bridge between Engineering, Sales, and the Client. We balance the best interests of the client and amazee.io, and it is through this balancing that we are able to build and hold the trust of our clients, and the wider market.

Sales#

The purpose of the Sales team is to ensure a healthy pipeline of new business, partnerships, and opportunities to support our team with work, and our company with profit and growth. We are central in ensuring our business continues to grow and is supported financially. We are the key to building and maintaining our reputation as a credible and trustworthy supplier, and in growing this reputation through proactive networking and outbound activities.

IT and Security#

The purpose of the IT and Security team is to provide best in class internal IT and Security services which enable and secure the business. We do so by supporting and improving organizational efficiency, effectivity, and productivity; whilst maintaining a strong security posture, both internal and external. To do so, we own and manage our internal tools, systems, and overall IT and Security operations.

Being part of the IT and Security team means, we respond to any security and IT incidents, and proactively mitigates current or future threats, risks, and blockers to our systems and resources, and ultimately also that of our clients. We are responsible for ensuring amazee.io’s IT Security governance, compliance and certifications, as well as ensuring the integrity of our data and privacy of information.

Our work is essential to our services and reputation. Therefore, an effective IT and Security team is central to our survival as a business.

Platform#

The purpose of the Platform engineering team is to ensure the availability and health of client infrastructure. We ensure that we have an effective product to sell, and that it remains online, and in continually top condition. We are the team that allows amazee.io to provide the service that we offer to clients.

Customer Success Team#

The Customer Success workstream is a combination of the Technical Account Management teams and the Client Engagement team. Together these form the foundations of our account management and technical consultation services, and the management of the ongoing satisfaction of amazee.io’s clients.

The purpose of the Customer Success Workstream is to ensure that each client is delivered what has been promised to them, and to maintain close contact with each client, continually developing our relationships and opportunities with them.

We do everything we can to maintain a healthy and productive relationship with our clients. We are a bridge between Engineering, Sales, and the Client. We balance the best interests of the client and amazee.io, and it is through this balancing that we are able to build and hold the trust of our clients, and the wider market.

Senior Management#

The purpose of the Senior Management team at amazee.io is to provide strategic direction, and ultimately be responsible for the successful drive, buy-in, and implementation of such strategy, as well as ensuring the general daily business operations of amazee.io. Every task that is performed by Senior Management is to be for the benefit and betterment of the company and the wider team. Alongside organisational strategy and objectives, Senior Management develop and exhibit the cultural behaviours and expectations they wish to see from each member of the company as a whole.

Product#

The product management workstream plays a pivotal role in bridging the gap between customer needs and technical capabilities, ensuring that products are both innovative, user-friendly, and continual fit for market purpose and needs. The workstream is responsible for defining product vision and strategy, prioritizing features based on market research and user feedback, and collaborating closely with wider workstreams to ensure such solutions are brought to life.

By fostering a culture of continuous improvement and agility, the product management workstream ensures that amazee.io remains responsive to changing market dynamics while delivering exceptional value to its customers.