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Dealing with Issues at Work#

A page for when you feel things could be better and would like some support

Types of Issues#

It's totally normal for there to be times where you may not feel your happiest at amazee.io for whatever reason. We work closely with each other and share a passion for what we do, so it's also normal and often healthy for there to be respectable conflict. However we also all have a duty of care and consideration to our colleagues, and any issue, concern, or peer conflict should be dealt with swiftly and in a measured fashion.

Some concerns may include but aren’t limited too:

  • I'm unhappy with something
  • A person said or did something you do not agree with
  • A person is not performing well
  • General personal dissatisfaction or disgruntlement
  • Outside influences or personal life taking a toll

Tip

This list is not exhaustive, and there is no such thing as an illegitimate concern. If its on your mind, talk about it. We will listen and support you as best we can, no matter what it is.

Ways to Deal with Things#

Have an open conversation and don't let things build up. Issues should be brought up in a considered manner, but quickly. You have a number of options when it comes to voicing concerns:

  • Speak with your Lead about your concerns if you feel it is appropriate.
  • If you feel the matter is urgent, then do not wait for your one-on-one.
  • Reach out to HR at any point as a neutral point of confidential support on anything from informal advice, to making a more formal complaint.
  • Contact the HR Manager directly via Slack. They will arrange some time with you to discuss the matter confidentially, before discussing any next steps, if any are required.
  • Reach out to a Feel Good Manager Feel good managers are responsible for general wellbeing, and often act as less official port of advice than HR.
  • Provide feedback via Lattice to be shared directly with HR and the CEO
  • Comments/concerns provided via Pulse Surveys are always anonymous. Feedback provided the “feedback” function however is never anonymous.

Tip

The above is not a step by step guide. You can choose any or all of the above options to address your concerns with the company. It should be noted that for a concern to be raised officially, with action following, HR will need to be notified either by yourself or your Lead.

What Not to Do#

  • Don't bottle things up or keep silent
  • Don't wait until your next review comes around - speak now!
  • Whilst we encourage you to seek constructive advice from other colleagues if it helps you, we do not accept gossiping, mobbing, or disrespect of your fellow colleagues of any kind, even in the case of heated dispute.